Wednesday, 4 April 2012
Learning (late in life) to fight back
I have just opened today's post which included the annual renewal details of my house buildings and contents insurances.
They are both with the same company but are separate contracts.
Even a year ago, I'd have run an uncomprehending eye over them groaned at the huge increase of one and the slightly less huge increase of the other.
This year for some reason, I have found my feet and am beginning to flex the toes.
Where previously I'd have filed them and written the projected increase in my monthly accounts file and wished with all my heart that I still had John quietly getting on with all the financial paperwork, today I looked, thought, compared, and rang the number of the complaints dept.
Having told my story to three sets of people, and also added that I was going to cancel the contents policy, since I have never, and hope never to claim on it, I was quickly offered a sizeable reduction, When I still hesitated I was passed to yet another bod who promptly offered a further reduction, reducing the new payment to a mere £2.00 per month more than last year.
Hardly able to restrain my sense of triumph, I quickly added that I was thinking of doing the same with the building policy. "Oh I can look at that for you now," I was told, and five minutes later, the proposed £6.00 increase per month had become £3,50.
I took the name and details of the chap I was talking to, asked for confirmation in writing, thanked him and hung up. And......cheered.
I know it's not nice to crow, but Caw!
Posted by Ray Barnes at 3:40:00 pm